Job title: Customer Service Assistant
Job type: Permanent
Emp type: Full-time
Industry: Retail
Salary type: Annual
Salary from: GBP £18,000.00
Salary to: GBP £25,000.00
Location: Wilmslow, UK
Job published: 19/04/2021
Job ID: 32099

Job Description

An exciting new role has arisen, working for a luxury retail firm based in Wilmslow in Cheshire. This is a wonderful opportunity to join a friendly, small team, where no two days will be the same. The role is split between customer service duties and administration and would suit someone with previous customer service experience.

Duties include:

  • Assisting customers with their enquiries in person, by email and by phone
  • Meeting and greeting customers, providing refreshments and looking after them throughout their appointments
  • Promoting the business at exhibitions
  • Merchandising sales displays and monitoring their appearance
  • Stock management, replenishment and cleaning sales areas
  • Processing payments
  • Attending external events

Skills required:

  • At least one year’s retail or customer service experience
  • An interest in the luxury retail industry
  • A team player who can work under pressure
  • Intermediate Excel skills desirable
  • Someone with excellent customer service skills and an engaging personality
  • An eye for detail and accuracy
  • Someone who is organised and can quickly come up with solutions in a crisis
  • A full driving license is desirable 

This role is a full-time, permanent position and 40 hours per week. The team work on a shift pattern (agreed at least three weeks in advance), and hours vary between 9 am-7pm, with one of those days being a Saturday.

This is a fantastic role for someone passionate about gaining experience within the luxury retail space and who wants to learn a lot. You’ll be part of a friendly team with a great working culture and progression opportunities for the right candidate. 

Lily Shippen are experts in recruiting top business support talent, including PAsEAs, Receptionists, Private PAs and Office Managers, on a temporary, permanent and fixed-term contract basis. We work with clients across the UK from our offices in London and Manchester, as well as servicing international and remote roles.